Shipping and Returns
Relax ships worldwide! We ship most items within 5-7 working days. We will send you a track & trace code as soon as your item is shipped. Delivery costs and times vary per country. See below for more information.
Shipping in The Netherlands, Belgium and Germany
Time - On average, it takes 3 - 7 work days after fulfilment for your parcel to be delivered.
Shipping to the rest of Europe
Shipping to the US
Time - On average, it takes 5 - 20 work days after fulfilment for your parcel to be delivered.
Don't send anything back, but give away.
Relax is well below the national average with only 9% returns. We are very proud of this. Normally in the clothing industry, 30% is common. So we are also pretty sure you will want to keep your Relax item.
But what is the easiest way to return clothes that are too big or too small? Don't.
That's right. Save them and give them to a friend and we'll give you 50% discount on your next purchase.
We call this a sustainable returns because:
- You save money on returns.
- You make a friend happy.
- You get 50% discount on your new garment.
- You will get your right size garment faster.
- You are being sustainable because we are not shipping back and forth.
- Contact us within 14 days of delivery via the return form and you will get a code for your next purchase with 50% discount.
EXCHANGE OR RETURN
We have a 14-day return policy. If you wish to exchange or return, please fill in the return form within 14 days of delivery. After we have received and inspected your returned items, we will replace or refund your order at your request. You are responsible for the cost of return shipping.
Returns should be made via the return form to be registered. If you have not notified your return via the return form, it will not enter our return system and therefore cannot be processed.
Important to know before returning products to us:
- It is possible to return products within 14 days
- Products must be undamaged, unused, clean, unwashed and packed in their original packaging
- You can exchange the products for another size or get a refund
- The cost of the return shipment is at your own expense. We will bear the shipping costs for any replacement products